General Terms and Conditions with Customer Information of Ceratrends GmbH
As of: December 2025
Table of Contents
- Scope
- conclusion of contract
- Right to cancel
- Prices and terms of payment
- Delivery and shipping conditions
- Delivery Times
- Retention of title
- Liability for defects (warranty)
- Offsetting and right of retention
- Return of unused pedestal supports
- terrace configurator
- Product-specific regulations for terrace slabs 2cm
- Applicable Law
- Jurisdiction
- Code of Conduct
- Alternative Dispute Resolution
- Order cancellations in transactions with companies
1. Scope of application
1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of
Ceratrends GmbH
Trölsberg 69
A-4240 Freistadt
office@ceratrends.com
Tel: + 43 (0) 7942 72590
Company registration number: FN 441356d Regional Court of Linz
UID no.: ATU 69919779
Managing Director: Mag. Gernot Gusenbauer
Address of the managing director: see company address above
hereinafter referred to as "Seller", apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller regarding the goods and/or services presented by the Seller in his online shop. The inclusion of the Customer's own terms and conditions is hereby contradicted, unless otherwise agreed.
1.1 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.2 An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or
a legal partnership which, when concluding a legal transaction in
exercise of their commercial or independent professional activity.
1.3 For information, data requests and complaints, please contact:
Ceratrends GmbH is a member of the Austrian Federal Economic Chamber (WKO), Section Mail Order and Internet Trade
Authority according to the E-Commerce Act (ECG): District Authority Freistadt
2. Conclusion of Contract
2.1 The product descriptions contained in the seller's online shop do not constitute a binding offer from the seller, but serve as a binding offer by the customer.
2.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods and/or services contained in the shopping cart by clicking the button that completes the ordering process. The customer can also submit the offer to the seller by telephone or email.
2.3 The seller can accept the offer of the customer within five days,
- By sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is decisive, or
- By delivering the ordered goods to the customer, in so far as the access of the goods to the customer is relevant, or
- by asking the customer to pay after placing his order.
- If there are several of the above alternatives, the contract is concluded at the point in time at which one of the above alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
2.4 PayPal
If you select a payment method offered by PayPal, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-fullIf the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller hereby declares acceptance of the customer's offer at the time the customer clicks the button that completes the ordering process.
2.5 Amazon Payments
If you select the payment method “Amazon Payments”, the payment will be processed via the payment service provider Amazon Payments Europe sca, 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: “Amazon”), subject to the Amazon Payments Europe User Agreement, which can be viewed at https://pay.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method during the online ordering process, he or she also issues a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller hereby declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.
2.6 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form (e.g. email, fax or letter) after the order has been sent. The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller's online shop before sending their order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via their password-protected user account by entering the relevant login data.
2.7 Before the binding submission of the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the representation on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button to complete the ordering process.
2.8 Only the German language is available for the conclusion of the contract.
2.9 Order processing and contact are usually made via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.
3. Withdrawal
3.1 consumers are basically entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the seller's cancellation policy, which reads as follows:
REFUND POLICY
--------------------------------
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The revocation period is XNUMX days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must contact us (Ceratrends GmbH, Trölsberg 69, 4240 Freistadt, Austria, Tel.: +43 (0) 7230 2054511, Fax: +43 (0) 7230 205 45 89, E-Mail: office@ceratrends.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired. You will find the cancellation form on the next page:
You can also use the cancellation button on our website. https://widerruf.ceratrends.com/bestellung-finden use.
Consequences of withdrawal
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods. The direct costs of the return are estimated at a maximum of about 98 Euro for any such goods in respect of such goods which by their nature can not normally be returned to us by mail (freight forwarding goods).
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General information
1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not send the goods back to us freight collect. In this case, we will charge you for the return shipping costs. These amount to EUR 15,90 including VAT per package.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
Withdrawal form (download here as pdf)
If you want to revoke the contract, please fill out this form and send it back.
An
Ceratrends GmbH
Trölsberg 69
4240 Freistadt
Austria
Fax: + 43 (0) 7230 205 45 89
Email: office@ceratrends.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer (s)
________________________________________________________
Address of the consumer (s)
________________________________________________________
Signature of the consumer (s) (only in the case of a communication on paper)
_________________________
Date
(*) Delete as appropriate
4. prices and payment conditions
4.1 Billing is done in Euro
4.2 Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs will be displayed in the shopping cart and in the payment form after specifying the delivery country and delivery postcode.
4.3 Various payment options are available to the Customer, which are specified in the Seller’s online shop.
4.3.1 If prepayment has been agreed by bank transfer, payment is due immediately after the contract is concluded, unless the parties have agreed a later due date.
4.3.2 If you select a payment method offered by PayPal, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), under the validity of PayPal -Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer
does not have a PayPal account – subject to the terms and conditions for payments
without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer's offer at the point in time at which the customer clicks on the button that completes the ordering process.
4.3.3 If you select the payment method “Amazon Payments”, the payment is processed via the payment service provider Amazon Payments Europe sca, 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: “Amazon”), subject to the Amazon Payments Europe User Agreement, which can be viewed at https://pay.amazon.de/help/201751590If the customer selects "Amazon Payments" as the payment method during the online ordering process, he or she also issues a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller hereby declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.
4.3.4 If a payment method offered via the payment service “Stripe” is selected, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Stripe will be communicated to the customer in the seller’s online shop. To process payments, Stripe may use other payment services for which special payment conditions may apply, to which the customer may be informed separately. Further information about Stripe is available on the Internet at https://stripe.com/de .
4.3.5 If you select the payment method of purchase on account (purchase on account), the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid to Klarna AB, Sveavägen 14, 46,11134 Stockholm, Sweden (www.klarna.de) within XNUMX (fourteen) days of the invoice date without deduction, unless otherwise agreed. The payment method of purchase on account requires a successful credit check by Klarna AB. If the customer is permitted to pay by invoice after checking his creditworthiness, the payment is processed in cooperation with Klarna AB, to which the seller assigns his payment claim. In this case, the customer can only pay to Klarna AB with a debt-discharging effect. In all other respects, the general terms and conditions of Klarna AB apply, which the customer can access as part of the ordering process. The seller reserves the right to only offer the payment method of purchase on account up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of any payment restrictions in the payment information in the online shop.
4.3.6 If you select the credit card payment method via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to reject this type of payment if the credit check is negative.
4.3.7 Payment terms for commercial customers, e.g. tilers (no purchase via online shop)
In case of late payment, default interest of 5% above the basic interest rate of the Austrian National Bank, but at least 12% per annum, will be charged.
For reminders we charge € 10,– plus VAT.
Any judicial or extrajudicial costs incurred in pursuing or collecting our claim, such as the costs of a debt collection agency or legal reminders, must be reimbursed by the customer.
The customer's right to refuse performance until the consideration has been provided or secured is excluded, unless we do not provide our service in accordance with the contract or its provision would be jeopardized by poor financial circumstances.
If one of our claims is asserted in court, all payment terms, discounts, rebates and compensation will become ineffective, including with regard to all other outstanding items.
If our payment terms are not complied with, or if there are reasonable concerns about the buyer's ability to pay, we are entitled to withhold outstanding deliveries and services, demand advance payments or security, or withdraw from the contract without setting a grace period.
5. Delivery and shipping conditions, transfer of risk, storage at the customer
5.1 Our delivery area includes Austria and Germany, as well as German islands with a road connection to the mainland.
The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address given in the seller's order processing is decisive.
5.2 For goods delivered by a transport company / forwarding agent, delivery is made “free curbside”, i.e. up to the public curb closest to the delivery address, unless otherwise stated in the shipping information in the seller’s online shop and unless otherwise agreed.
The specific delivery date is agreed directly between the transport company and the customer; this is done by email or telephone, provided that the consumer has provided a telephone number and the consumer has agreed to the transmission of the telephone number. When our goods are shipped, the risk of loss or damage to the goods is only transferred to the customer as soon as the goods are delivered to the consumer or to a third party other than the carrier designated by the consumer.
If the customer has concluded the transport contract himself (e.g. because the customer has purchased the goods “ex warehouse” and has commissioned a transport company to collect the goods), the risk is transferred to the customer when the goods are handed over to the carrier.
5.3 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the costs incurred by the seller as a result.
These are
– per package EUR 14,60- incl. VAT or
– per package for bulky goods over 99cm in length EUR 89.- incl. VAT.
– per pallet not accepted EUR 119.- incl. VAT
These rates do not apply to the costs of delivery if the customer effectively exercises his right of withdrawal.
If the customer effectively exercises his right of withdrawal, the return costs are subject to the provisions of the seller's cancellation policy.
If the shipping company makes another delivery attempt for pallet deliveries, the customer will bear any interim storage costs that may arise. The customer will also bear the costs of a further delivery attempt.
For freight forwarding deliveries, these amount to EUR 119 per pallet including VAT.
This does not apply to the costs of delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises his right of withdrawal, the provisions in the seller's cancellation policy apply to the return costs.
5.4 In the case of self-collection, the seller first informs the customer by email that the goods he has ordered are ready for collection. After receiving this e-mail, the customer can collect the goods from the seller's headquarters after consultation with the seller. In this case, no shipping costs will be charged.
The goods must be picked up within 1 week of the written information.
5.5 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the seller is not responsible for the non-delivery and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make every reasonable effort to procure the goods. In the event of the unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.
5.6 The delivered goods must be stored in a dry and frost-free place or immediately transported to the installation site. We cannot accept any liability for any defects resulting from incorrect storage.
6. Delivery times
6.1 The customer sees the delivery date for each item, which is given as a time range. If the delivery times of individual products differ, the latest delivery date applies. This delivery date is stated in the order confirmation under the heading 'Estimated Delivery' as a date range (e.g., June 17.6th - June 18.6th).
The customer has no right to partial deliveries.
6.2 If the delivery is delayed for reasons related to our suppliers, we will immediately inform you of the new delivery status by e-mail.
6.3 In the case of payment by advance payment transfer, the delivery time or the delivery period begins on the date of receipt of payment in our account
If the customer is an entrepreneur, the entrepreneur must grant us a reasonable grace period within which we can fulfill the contract. Only then can the entrepreneur withdraw from the contract.
Consumers can of course withdraw at any time by using the right of withdrawal or the withdrawal form.
7. Retention of Title
If the seller delivers in advance, he retains title to the delivered goods until full payment of the owed purchase price.
If the customer is an entrepreneur, the following points apply:
7.1 The seller reserves ownership of the goods until all claims to which he is entitled from the specific contractual relationship have been fulfilled.
7.2 If the customer is in default of payment and resells the goods subject to retention of title, the customer immediately assigns his claim against his buyer to Ceratrends GmbH in the amount of the outstanding claims. Until the outstanding claims are settled, Ceratrends is entitled to collect the outstanding claim from the customer's buyer.
7.3 the seller is entitled to assign the security rights with regard to points 6a-6b to third parties
8. Liability for defects (warranty)
8.1 If the purchased item is defective, the provisions of the statutory warranty for defects shall apply.
8.2 If the customer is acting as a consumer, he is requested to immediately complain to the deliverer about goods that have obvious transport damage, to note this on the delivery documents and to inform the seller within three days. If the customer does not do this, this will have no effect on his legal or contractual claims for defects, but it will make the handling of the complaint much more difficult.
8.3 Complaints about the delivered goods must always be made before installation. Defects in goods that have already been installed cannot be complained about (except for hidden defects).
8.4 If the customer acts as an entrepreneur,
– the seller has the choice of the type of subsequent performance;
– for new goods, the limitation period for defects is one year from delivery of the goods;
– in the case of used goods, rights and claims due to defects are excluded;
– the limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.
8.5 The limitations of liability and reductions in deadlines set out above do not apply
– for claims for damages and reimbursement of expenses by the customer,
– in the event that the seller has fraudulently concealed the defect,
– for goods which, in accordance with their normal use, are intended for a building
have been used and have caused its defectiveness,
– for any existing obligation of the seller to provide
Updates for digital products, for contracts for the supply of goods with
digital elements.
8.6 In addition, for entrepreneurs, the statutory limitation periods for
any existing statutory right of recourse remains unaffected.
9. Set-off and right of retention
If the customer is an entrepreneur, he is only entitled to set-off or to assert rights of retention if his claim is undisputed and has been legally established.
Likewise, he may only make use of any right of retention if his counterclaim is based on the same contract.
10. Return of unnecessary items = partial cancellation
Partial revocation is generally excluded under applicable consumer law.
We do not accept partial cancellations with the exception the article according to points 10.1, 10.2, 10.3 and 10.4.
Items other than those listed below will not be accepted for return.
10.1. Professional series and its accessories
We take away unused pedestal supports and individual accessories of the series 'Professional' .
This return option is explicitly limited to the following listed items:
– the 'Professional' pedestal supports
– the adapter rings 3cm and 12cm
– the edge finishing clips
– the upper and lower riser connection clips
– building protection pads
Items other than those listed above will not be accepted for return.
The maximum return quantity is 10% of the delivered quantity per delivery item.
10.2 Series 'Titan', 'Basic', 'EasyPro' and 'Plate Storage' and its accessories
Please return any items from the 'Titan', 'Basic', 'EasyPro' and 'Plate Storage' series that you do not require to us at your own expense.
This return option is explicitly limited to the following listed items:
– the pedestals
– the adapter rings
– the edge finishing clips
– the upper and lower riser connection clips
– building protection pads
Items other than those listed above will not be accepted for return.
The maximum return quantity is 10% of the delivered quantity per delivery item.
10.3 Slim Easy rail system
The following parts of the Slim Easy rail system without restriction of quantity withdrawn:
– connectors
– joint plate
For the following parts, a maximum return amount of 10%:
– Angled corner connectors and connecting straps
– acoustic tape
– Upper and lower edge clip
– Hybrid adhesive
– building protection pads
Other parts of the Slim Easy rail system will not be taken back
10.4 SmartWabic raised floor
The following parts of the SmartWabic raised floor will be taken back:
– Basic module: up to 10% of the order quantity
– Support pads: unlimited return quantity possible
– Edge finishing sets: up to 10% of the order quantity
– Pedestal supports: up to 10% of the order quantity per order item
10.5 Return conditions / Return center
We present you our return center for the processing of the return shipment.
Our return center will give you detailed information about which parts can be returned and in what quantities.
This is available at the link above or at https://www.ceratrends.com/rueckgabezentrum/ reachable.
Please send any items not required under the return policy at your own expense to:
Ceratrends
Trölsberg 69
4240 Freistadt
Austria
To facilitate the allocation, we kindly ask you to enclose a copy of the original invoice with the delivery.
We We only accept unused and absolutely new parts., in fact in the condition in which they were delivered.
Unfortunately, we cannot accept pedestal supports that have already been assembled from individual components.
If returned parts are dirty and/or damaged, we will not accept these parts and will dispose of them.
If more parts are returned than we accept, these will not be reimbursed and will become our property without compensation.
These items are sold and the proceeds are donated to charity.
Our return center will give you detailed information about which parts can be returned and in what quantities.
10.6 Handling costs for returns
We charge a handling fee of 5% of the purchase price, but at least EUR 9 (incl. VAT).
10.7 Return period
The deadline for returning unused pedestal supports is a maximum of 2 months from the delivery date.
After this period, we ask for your understanding that a return delivery is no longer possible.
You will receive a refund of the credit amount within three working days of receipt of the goods.
The entire point 10 expressly does not concern a total withdrawal from the contract under the assertion of the right of withdrawal.
11. Terrace configurator
The calculations of the terrace configurator are non-binding.
We accept no liability for any incorrectly calculated item types, heights, or quantities.
This configurator is intended as a guide and we ask you to check the results for plausibility yourself. We are happy to help you!
We expressly reserve the right to block the use of the configurator for individual customers at any time – even without giving reasons.
Furthermore, the customer has no right to demand the transmission of plans already made after access has been blocked.
If the configurator is used illegally by our competitors, a contractual penalty of EUR 1.900 including VAT per proven case is agreed.
The following is considered unlawful use:
– Calculation of the number and heights of pedestals and rails and conversion to the types offered by competitors.
– Use of our calculation plans and representations and transmission to the customer
12. Product-specific provisions for terrace slabs 2cm
12.1 We always deliver the tiles ordered in the same firing colour (only exception see below).
If it is not possible to deliver the entire ordered quantity in one color, the seller will agree on a solution with the customer.
If the customer orders special parts (skirting boards, steps, etc.) from the manufacturer, the above point cannot be guaranteed as these parts are almost always produced in a different firing color than the normal flat goods. If there is a firing color deviation, we will inform you of this in writing.
12.2 Samples supplied represent average colors; the goods delivered may deviate from this color during delivery. This is due to the different firing colors (tonalities) specific to production. Slight color variations within a firing color are also to be tolerated, as this is what the producer intended.
12.3 We guarantee the delivery of the tiles in accordance with the EN standards DIN EN 14411.
This standard standardizes the tolerances regarding technical parameters.
The most important parameters are as follows:
Requirements for porcelain stoneware according to DIN EN 14411 / Group Bia (excerpt)
Quality criterion Permissible tolerances or requirement values:
length and width +/- 0,6%
thickness +/- 5%
straightness of edges +/- 0,5%
squareness +/- 0,5%
center curvature +/- 0,5%
edge curvature +/- 0,5%
wind skew +/- 0,5%
Surfaces free of defects at least 95%
water absorption < 0,5%
fire behavior A1 / A1fl
We would like to specifically point out that surface defects may occur in 5% of the delivered quantity (see point Surfaces free of defects). Unfortunately, such minor surface defects must be tolerated and cannot be claimed by us from our suppliers.
All these points are generally valid standards in the ceramic industry.
13. Governing Law
The contracting parties agree to the application of Austrian law, excluding the laws on the international sale of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.
The contract language is German.
14. jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business.
If the customer is based outside the territory of the Republic of Austria, the place of business of the seller shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the professional or commercial activity of the customer.
In the above cases, however, the Seller is in any case entitled to bring the matter before the court at the Customer’s place of business.
15. Code of Conduct
We voluntarily submit ourselves to the following requirements and quality guidelines:
– The seller has submitted to the conditions of participation for the eCommerce initiative “Fairness in Trade”, which can be viewed on the Internet at https://www.fairness-im-handel.de/teilnahmebedingungen/.
– The seller has agreed to the guidelines for “Google Customer Reviews”, which can be found online at https://support.google.com/merchants/topic/7105962 are visible.
16. Alternative Dispute Resolution
The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
17. Cancellations of orders for transactions with companies
The following agreement applies to transactions with entrepreneurs that are not processed via the online shop (traditional transactions with manual offers and order confirmations):
If the customer cancels the order before delivery to the customer, we are entitled to charge a flat rate of up to 10% of the net order value (order value excluding VAT) as compensation for expenses and lost profit.
If the customer cancels the order after delivery has taken place, we are entitled to invoice the costs of the delivery and the return delivery in addition to the last-mentioned percentage.
The delivery costs include – the delivery from/to the manufacturer and – the delivery costs to/from the delivery location (calculated from Ceratrends warehouse)
This point expressly does not concern a withdrawal of the entrepreneur from the contract based on point 6.2 (withdrawal due to delivery times)